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Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern A R Media Limited’s relationship with you in relation to this website.

The term 'A R Media Limited' or 'us' or 'we' refers to the owner of the website whose registered office is 209a Coppice Road, Poynton, SK12 1SW. Our company registration number is 5014453. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without A R Media Limited’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.


1.1 Our site invites You to buy Goods from Us. A legally binding contract with You will only arise once AR Media Ltd has received payment for the Goods in full from You and has notified You of acceptance of Your order by e-mail to the e-mail address given by You in the order form.

1.2 Where a no price has been entered by You in the order form on our web-site or where an incorrect (understated) price has been entered, payment will only be processed once AR Media Ltd have confirmed and agreed a price with You either verbally or by e-mail.

2.1 The price for any Goods ordered by You will be the price shown on the receipt which will accompany your goods. This price will include all taxes applicable from time to time and these will be detailed on the receipt.

2.2 Also, Postage and packing is a standard charge of £3.95. The delivery charge will be detailed on the receipt which will accompany Your goods. If there is any change in the delivery charge payable We will notify You before Your order is accepted by Us and ask You to confirm that You wish to proceed with Your order. If there is any change in the delivery charge payable We will notify You before Your order is accepted by Us.

2.3 Subject to clause 4 - we will debit the price from Your debit or credit card when We, on receiving your order or as soon reasonably practicable thereafter, order the Goods for You. If more than one item is ordered We may deliver the Goods in installments but if We do, We will not charge more than one delivery fee.

3.1 At any time between placing Your order and AR Media Ltd notifying You of acceptance of Your order You can change Your mind about purchasing the Goods and change or withdraw Your order. There is no charge for doing this. To change or withdraw Your order simply notify AR Media Ltd by email. If You withdraw Your order under this clause 3.1 We will reimburse any sums received from You in respect of that order within 30 days of Our receiving notification of withdrawal by re-crediting Your debit or credit card.

If the Goods You order are unavailable AR Media Ltd will notify You as soon as possible and suggest a suitable replacement. An item in very high demand may be delayed if new stocks are required. In this case delivery may be between 14 -28 days. You will be notified if this is the case with any item by email.

5.1 AR Media Ltd will deliver Your goods to the address You have provided on the order form for delivery as soon as possible after Your order is accepted and in any event within 30 days of the day after Your order was placed unless a later date is agreed with You. We normally aim to dispatch Goods within 24 to 48 hours of acceptance of Your Order. This is an estimate only and We give no warranty that We will be able to deliver to You within that time.

5.2 Ownership of, and risk in, the Goods will pass to You once they have been delivered to You. If You return the Goods under clause 6, ownership of, and risk in the Goods returned will pass to Us on receipt of them by Us.

5.3 Items sent by 1st Class, 2nd Class, Standard Parcels and Recorded Signed For™ for the U.K. are not classed as lost until 7 working days after the due date, we can not refund a lost item 7 working days after dispatch. In the event items are sent recorded delivery you will be supplied with a Royal Mail tracking notification id. Proof of posting is always retained by AR Media Ltd.

6.1 Gift Box or delivery charges will not be refunded in the case of a return. Replacement items will not be Gift Boxed, so you may wish to keep any Gift Box received.

6.1.2. If Your Goods are defective on delivery. You have first contacted Us through the telephone number or e-mail address shown on Our web-site, or in writing at the address set out on Our web-site, giving Us details of the defects, but only if We have agreed that the Goods should be returned to Us. If it appears that the Goods are defective Upon returned receipt of the Goods:-

6.1.3 either replace or repair the Goods and return the repaired or replaced goods to You, free of charge; we can not issue a refund for postage and packaging for item sent or returned or

6.1.4 if the Goods are defective on delivery, and You so request, arrange for a full refund of the price of the defective Goods by crediting Your debit or credit card within 30 days of receipt of the defective Goods. Provided that the Goods have not been modified or subject to mis-use or negligence. Please contact Us as described above for guidance on how to pack Your Goods to return them.

6.2 Except where You are a consumer, AR Media Ltd will not be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the Goods to You.

6.3 The rights You have in paragraphs 6.1 and 6.2 above do not in any way seek to limit the liability of AR Media Ltd for death or personal injury resulting from the negligence of AR Media Ltd and they do not limit any statutory rights You have as a consumer.

6.4 Refunds will be given at the discretion of the Company Management

6.5 Except where You are acting as a consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or conditions of the Goods whether implied by statute or common law or otherwise are excluded to fullest extent of the law.

6.6 Due to the nature of our items, the customer has the right to cancel the contract at any time up to 7 working days starting the day after delivery; All returns for a refund must be made in original condition with labels still attached, unwashed and unworn with the returns slip enclosed and is advised to return via an insured method, as is the customers responsibility until item has been received on these premises. Items returned due to damage will be returned for assessment to our supplier for a replacement or credit. (p&p is not refundable). For the reasons of hygiene items will only be accepted for return in the same condition you received them. This includes: unworn, unmarked with the labels intact and attached to the garment. Please the consumer has a duty of care for the products during the cancellation period. All returns must be sent using an insured postal service. We will refund within 30 days of cancellation. Please state clearly your reasons for return, and include your full name and delivery address. If a replacement product is required, please state clearly your new requirements i.e.: size. Please keep your proof of delivery receipt safe until your refund is received from us. Items lost in transit to us are not refundable, and in this case you must claim from the delivery insurance used at the time of return. Equally, if an item is not found to be in the condition in which it was sent then a refund will not be made.

By placing an order You authorise AR Media Ltd at its discretion to carry out a credit reference or other enquiry upon Your financial status as AR Media Ltd thinks fit and You agree to provide such written authorisations which may be required for the purposes of such enquiry. In the absence of such authorisation We will be unable to process Your order.

No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, the pages of this web-site or by any employee or agent of AR Media Ltd shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.

This contract is subject to English law and the exclusive jurisdiction of the English courts.

The buyer accepts all responsibility and accountability for compliance with any and all laws, rules and regulations which may affect the buyer. Especially relating to the importation and the use of Goods and Gift products.

AR Media Ltd cannot accept different shipping and billing addresses, if you have two separate addresses please e-mail us at info@AR Media Ltd to discuss the issue.

AR Media Ltd will ensure all goods are transported in good quality but we cannot accept any liability for the non-delivery of any products due to the actions of any government once shipment has left our port of exit. Once shipment has left our port of exit no returns are accepted and the only remedy to the buyer are per the terms of the insurance policy then in force covering shipment.


The information we collect

We collect personal information about you when you give this to us in the course of registering for and/or using our services. In the course of providing the services to you, we may also store information about how you use our Website, for example, the pages viewed, the website from which you came to visit our Website, changes you make to information you supply to us, details of the orders you request and your transactions.

We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.

Purposes for which we use information about you

We may use your personal information for the following purposes:

  • to enable you to access and use the Services; and/or
  • to personalise and improve aspects of our overall service to you and our other users, as well as carrying out research such as analysing market trends and customer demographics; and/or
  • to communicate with you, including sending you information about products and services which we think may be of interest to you, and/or
  • to process a transaction between you and a third party.

Passing on information about you

As part of using our Services you consent to us disclosing your personal information to the following parties:

  • Third parties, including but not limited to companies whose products or services are included on our website with a view to providing you with an online orders for the product and/or service requested by you. When these companies use your data in this way, they will be acting as data controllers of your information and therefore you should view their privacy policies or contact them directly for further information for example Cashback scheme and voucher codes. Some third parties with which we share your information may use it to carry out research such as analysis of market trends and customer demographics and to customise and develop the product/service which they offer to you or other individuals in the future.
  • Selected other third parties whose products, services or other offers we believe may interest you (see our section on Keeping you Informed about offers and services below);

Where permitted by data protection and privacy law, we may also disclose information about you, or access your account:

  • if required or permitted to do so by law; and/or
  • if required to do so by any court, the Financial Conduct Authority, the Office of Fair Trading or any other applicable regulatory, compliance, Governmental or law enforcement agency; and/or
  • if necessary in connection with legal proceedings or potential legal proceedings; and/or
  • in connection with the sale or potential sale of all or part of our business or the company.

If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.

Keeping you informed of offers and services

You agree that we and other trusted third parties shall be entitled to advise you via e-mail, post, telephone or by text of products, services and other offers we think may interest you.

Whenever you provide us with personal information, we will give you an opportunity to tell us you do not consent to us and others using and sharing your information for marketing purposes. Unless you tell us otherwise, you are consenting to such uses.

Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time. In addition, we may also give you the option of telling us you are not interested in the particular communication – this will not result in you unsubscribing from our communications. We make this clear on our communications to you.

Should you no longer wish to be contacted by us, you can advise us at any time by contacting our Customer Services team by sending an email to contactform@gounderwear.co.uk.

You can also ask us at any time to stop passing your information to third parties for marketing purposes, which we will do. Such a request may result in us ceasing to offer the Services to you. If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing.

Improving our Service to you

In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the website. Any feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the website.

Third party providers and data privacy

If you decide to enter into a contract with a third party provider through this Website, the information you have provided to us together with any further information requested by, and supplied by you or us to the third party provider will be held by the provider for the purposes set out in that provider's privacy policy. Therefore, you are strongly advised to read your chosen provider's privacy policy and satisfy yourself as to the purposes for which the provider will use your personal information before entering into the contract. We have no responsibility for the uses to which a provider puts your personal information.


A cookie is a very small text file placed on your computer. Cookies help us to:

  • understand browsing habits on this Website;
  • understand the number of visitors to this Website and the pages visited; and
  • remember you when you return to this Website so we can provide you with access to previously saved quotes.

Most cookies are deleted as soon as you close your browser, these are known as session cookies. Others, known as persistent cookies, are stored on your computer either until you delete them or they expire. By using this Service, you consent to us using cookies.

You can choose to block or delete cookies through your browser settings. If you decide to block or delete our cookies, you will not be able to benefit from the full range of our Services and this may affect the performance of our website on your system.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. This is made clear on that first visit. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We have made every effort to describe our cookie policy and have used parts of a document created using an SEQ Legal template.

More Information about cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

As described above, there are two types of cookie:

A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We use session cookies and persistent cookies on the gounderwear.co.uk website and on other websites AR Media ltd may have including pages not normally shown to the public but have been presented to you via a marketing communication. Our partners who supply services may also do this and they will have information about their cookie use on their site(s).

Third party and analytics cookies

When you use our website, you may also be sent third party cookies.

Our advertisers / service providers / partners may send you cookies. They may use the information they obtain.

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website us e by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google may store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

We may publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using the DART cookie. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt out of the AdSense partner network cookie at: http://www.google.com/privacy/ads/ or by using the NAI's (Network Advertising Initiative's) multi-cookie opt-out mechanism at: http://www.networkadvertising.org/managing/opt_out.asp. However, these opt-out mechanisms use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.

Cookies and personal information

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

(a)in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b)in Firefox (version 16) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c)in Chrome (version 23), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on this website.

Deleting cookies

You can also delete cookies already stored on your computer. For example:

(a)in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835

(b)in Firefox (version 16), you can delete cookies by clicking "Tools", "Options", "Privacy" and then "Show Cookies", and then clicking "Remove All Cookies"; and

(c)in Chrome (version 23), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

Again, doing this may have a negative impact on the usability of many websites.

Contact us

This website is owned and operated by GoUnderwear, a trading style of AR Media ltd

If you have any questions about our cookies or this cookies policy, please contact us:

(a) by email at contactform@gounderwear.co.uk

(b) by post at GoUnderwear.co.uk, Victoria Works, Hyde Bank, New Mills, High Peak, SK22 4BP,


The advertisements that you may see displayed on our website are may be delivered by us or delivered on our behalf by a third party advertising company. No information which identifies you, for example your name, address, email address or telephone number, is used to provide this advertising. In order to display advertising most likely to be relevant to you, this third party advertiser may place or recognize a unique "cookie" on your browser. This cookie does not collect personal data about you nor is it linked to any identifiable information about you. It is possible to block cookies by adjusting your browser settings, as mentioned above. By using this Service you are consenting to the use of these third party cookies for these purposes.


If you wish to unsubscribe from our emails, please follow the link at the bottom of the email (or email contactform@gounderwear.co.uk), which will take you to the unsubscribe page. Enter your email address and click the unsubscribe button.

By unsubscribing you will not receive any of our marketing emails. If you transact directly with our website after you have unsubscribed you may start to receive marketing emails again as you will have re-entered your details.

If there is a problem with the unsubscribe facility or you have any other query, please contact us by email at contactform@gounderwear.co.uk, where a member of our customer service team will answer your query.


Our website is a "Secure Website" and keeping information about you secure is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. Sensitive information, for example, your credit card details, is encrypted to minimise the risk of interception during transit. However, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk. The Terms of Use also explains your obligation to keep secure any username and password which you may create when registering for the Services.

Transferring your information abroad

Information supplied by you to us will only be transferred outside the European Economic Area by us or our agents where this is necessary for the purpose of performing obligations to you, or when you have given your prior consent to such transfer.

Your Rights

You have certain rights under the Data Protection Act 1998. For example, in accordance with the Data Protection Act 1998 we will always let you have a copy of the personal information we have about you, if you request it from us in writing. The law allows us to charge you a £10 fee for a copy of such information and we may do so.

Your responsibility for the information you provide

You may complete a registration process as part of your use of this Website which may include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by you and must not be disclosed to, or shared with, anyone. As explained in our Terms of Use, where you do disclose to or share with anyone your username, password and/or other identification information, you are solely responsible for all activities undertaken on this Website using your username, password and/or other identification information. The Website may also function without a username and password.

You must check and ensure that all information, content, material or data you provide on this Website is correct, complete, accurate and not misleading and that you disclose all relevant facts. In particular, if you are invited to place a review of a product that you own, or have owned, it is important that the review is based on your own opinions and you are not placing a review which in any way is influenced by another company, organisation or individual.

Every email we send contains a safe link to unsubscribe or to change your preferences, if you want to receive more or less information. In addition, we may also give you the option of telling us you are not interested in the particular communication – this will not result in you unsubscribing from our communications. We make this clear on our communications to you.

Thanks again for choosing to use GoUnderwear.co.uk and we hope you enjoy and benefit from our service.

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